Business Skills → Customer Service Essentials

Add Customer Service Essentials Course Track (ADDCSE)

When you’re trying to solve a customer’s problem or make a sale, it can be a challenge not to focus on your own agenda. You have quotas to meet and metrics to beat.

But handling a situation incorrectly or in a pushy manner will not inspire customers to brag about your service, or keep them coming back.

To build good customer relationships you need to build trust. Building trust requires you to focus solely on the needs and feelings of your customers. This is what ultimately leads to better business success.

Purchasing this course and completing the module below will give you access to 10 courses on customer service essentials, including work on Relationship Building, Problem Solving, and Handling Complaints. Complete all 10 and become a certified Customer Service Expert!
  • Assign my Customer Service Essentials Coursework!
Completion rules
  • All units must be completed